CM Pay

• What is CM Pay?

• How to charge booking on CM Pay?

• What is "Multi Booking"?

• How to charge multi booking on CM Pay?

What is CM Pay?

CM Pay is an automatic credit card charge facility available through the Channel Manager.

Today a big problem for hotels is that many banks don’t allow them to use offline card swipe machines to charge against credit cards.

However, with the launch of CM Pay - our auto charge facility will enable hotels to receive money from the customer's credit card. Hoteliers will also be able to process payments automatically to guarantee hotel bookings, thereby reducing the problem of “No Shows” and “Cancellations”.

Benefit for Hoteliers:

CM Pay adds support for both the Virtual Credit Card (Agent’s Card) and Credit Cards provided by their direct booking customers (Customer Card).

The advantages of automatic credit card processing means the hotel can reduce the problem of errors in Manual Charge (EDC) entry such as entering the wrong credit card number or even the wrong amount to be debited.



The new system will make it possible for hoteliers to check the transaction value and balance charged in CM Pay, making it easier to store and retrieve data for accounting and audit purposes.



CM Pay is a robust and reliable Payment solution for hotels. It is PCI compliant and is the best data security platform for processing the credit card payment for hotel bookings.

If you need any additional information how to maximize CM Pay usage for your hotel or would like to add CM Pay to your Channel Manager subscription - please contact our support team at the following email : [email protected] or [email protected]

How to charge booking on CM Pay?

CM Pay supports to charge payment for OTAs and agents as following:

• Agoda
• Expedia
• Booking.com
• HotelBeds
• Trip.com
• DidaTravel

What is "Multi Booking"?

"Multi Booking" is a new features added to CM Pay available within the Channel Manager and provides support in the following areas:

• Support for charging against a booking with information obtained from the reservation outside Channel Manager.
• Support for charging multiple bookings using one VCN card or credit card number.
• Support for loading multiple booking data onto a template via excel file.

How to charge multi booking on CM Pay?

Case 1 (Bookings - Outside Channel Manager)

Multi Booking in this case is designed to allow the hotel to process the transaction charge against bookings that the hotel does not have booking information from within the channel manager. At the same time, Multi Bookings allow the hotel to process the charge using the information obtained from bookings found in the channel manager but without a credit card number (such as with information provided by an agent)

Here the hotel can process a new charge by entering the booking information such as the booking number etc … one booking per VCN card or credit card number.

Case 2 & 3 (Multiple Booking Transactions)

Multi Booking in this case gives the hotel flexibility to charge multiple bookings per VCN card or credit card number.

Hoteliers wanting to process multiple bookings at the same time can click and download a "Template File” and use this to enter booking information that needs to be charged. (The template is an Excel Spreadsheet which hoteliers maybe familiar with)

This additional feature is useful for charging many bookings in one go rather than one by one.

Aside from either option above - the other feature we’ve added to CM Pay, includes the facility to charge up to a maximum of 500,000 THB per transaction.

Altogether, these new features will enhance the functionality provided to Hoteliers from CM Pay and we’ve also ensured that the system remains robust and safe.